As the provider of the Special Allocation Scheme across Devon, Cornwall and Somerset, Access Health Care is committed to delivering a safe, high quality service for patients and staff alike. It was instrumental in the conception of the service in 2008, introducing the set clinic service, supported by security guards, in local centres with easy transport links, to encourage engagement and convenient access.
Our experienced call handling staff take patient calls, Monday to Friday, 08:00-18:30. Patients are able to arrange appointments, seek advice, or make prescription requests.
Patients on the Special Allocation Scheme must:
- Make an appointment to see a doctor for a health check assessment even if they do not feel unwell. If they do not do this it may delay them getting any repeat prescriptions.
- Attend their appointments. If they cannot attend for any reason they should telephone 03330 069167 as soon as possible.
- Treat all the staff they meet in person, or on the phone, with respect and dignity.
Patients on the Special Allocation Scheme must not:
- Attend Minor Injury Units [MIUs] or Walk-In Centres [WICS] at any time for routine care, nor should they call NHS 111.
- Attempt to register at, or visit, any other GP surgery.
- Bring alcohol, or illegal drugs, into the clinic premises, or be under the influence of such substances when attending clinics.
- Contact any health professional or ring any other number unless this has been agreed.
- Contact, or go to see, their previous doctor / surgery.
- Go to a surgery with any other member of their family when that family member is attending a doctor's appointment.
- Be present when a household member is being visited by a doctor.